Three Office Moves, One Growing Business: Empire Mortgages’ Journey with Flexspace
When Empire Mortgages first moved into Flexspace three years ago, the business was operating with a smaller team and very different space requirements.
Since then, the Dunfermline-based mortgage brokerage has continued to grow, expand its team and welcome more clients. That success has led to three office moves within Flexspace, with each move providing the business with the extra room and facilities needed for its next stage of development.
For co-directors Craig Murray and Nathan Hunter, the ability to grow without leaving the centre has helped make that journey much smoother.
“Each time the business has grown, Flexspace has worked with us to find an office that better suited our needs. Being able to move within the same centre has allowed us to expand without causing unnecessary disruption for our team or our clients.” — Craig Murray, Co-Director of Empire Mortgages
A Personal Approach to Mortgage Advice
Empire Mortgages was founded by Craig and Nathan with a clear vision: to create a mortgage brokerage that combines professional expertise with a personal, approachable service.
Today, the team has more than 100 years of combined experience and supports clients with a wide range of mortgage and protection needs. This includes helping first-time buyers, home movers, people looking to remortgage, landlords, self-employed applicants and clients with more complex circumstances.
While expertise is an important part of the service, the team believes it is the relationships they build with clients that truly set the business apart.
“We never want our clients to feel like they are just another number. A mortgage is a major financial decision, so it is important that people feel listened to, informed and supported from their first conversation with us right through to completion.” — Nathan Hunter, Co-Director of Empire Mortgages
Creating Space for Face-to-Face Advice
Although Empire Mortgages offers appointments by telephone and video, having a professional space for face-to-face meetings remains an important part of how the business supports its clients.
For many people, sitting down with an adviser in person can make the mortgage process feel less overwhelming. It gives clients a comfortable and private setting where they can explain their circumstances, ask questions and discuss their options in detail.
The company’s current Flexspace office provides dedicated meeting areas alongside additional workspace for its expanding team.
“Technology gives clients more choice in how they speak with us, but many people still really value a face-to-face appointment. Having a welcoming and confidential space allows us to give clients the time, reassurance and personal support they need.” — Craig Murray
The Flexibility to Keep Growing
One of the greatest advantages for Empire Mortgages has been the flexibility to adapt its office space as the business has evolved.
Rather than being tied to a workspace that no longer met its needs, the company has been able to move into larger and more suitable offices within the centre. This has allowed the team to continue working from a familiar and accessible location while creating more space for staff, client appointments and future growth.
The support of the on-site Flexspace team has also played an important role throughout each move.
“The Flexspace team has always been approachable and accommodating. They understood that our needs were changing and helped us find practical solutions that allowed the business to keep moving forward.” — Nathan Hunter
Why Flexspace Has Worked for Empire Mortgages
Room to grow: The flexibility to move into larger offices as the team and client base expanded.
Professional meeting space: Private and welcoming facilities for confidential face-to-face client appointments.
Minimal disruption: The ability to relocate within the same centre without changing the company’s established business location.
A supportive on-site team: Practical assistance throughout each stage of the company’s growth.
Accessibility for clients and staff: A professional base that is convenient for meetings and day-to-day operations.
Looking Ahead
Three office moves in three years represent much more than a change of workspace. For Empire Mortgages, each move has marked another important milestone in the company’s journey.
Craig and Nathan are proud of the team they have built and the relationships they have developed with clients across Dunfermline, Fife and beyond.
With the right space, facilities and support around them, the team is now focused on continuing to grow, helping more clients and building the next chapter of Empire Mortgages from its Flexspace home.
Follow Empire Mortgages Online
Website: www.empiremortgagesltd.co.uk
Facebook: www.facebook.com/empiremortgagesltd
Instagram: www.instagram.com/ltdempiremortgages
LinkedIn: www.linkedin.com/company/empire-mortgages-ltd
Ready to Transform Your Business Journey? From initial viewings and alteration approvals to handing over the keys, our Site Managers are ready to help you construct your ideal workspace. Contact Flexspace today to explore our available units and start building your vision.